Frequently Asked Questions

Super Fresh deodorants, lotions, wipes and potions can be purchased at superfresh.co or Amazon.com

For privacy and security reasons, we cannot take orders by phone. But our products are available conveniently and securely at superfresh.co and Amazon.com.

We’re committed to shipping your order as quickly as possible. This makes changing or canceling your order a bit tricky.

If you need to make changes or cancel, contact us as soon as possible, we’ll do our best to accommodate your request.

WE CANNOT CANCEL OR EDIT YOUR ORDER ONCE SHIPPED. You will need to return the order to get a refund. 

Email us at support@superfresh.co to make any changes to your order or request a refund.

There are four main reasons that your order may not have been processed:
1) Your credit card information may not meet our website security standards.
2) Your payment information may be incorrect.
3) Shipping / Ordering may not be available in your country or territory.
4) Your order was flagged by our internal fraud detection system (This usually happens when payment and shipping information do not match)

Possible Fixes:

Retype payment and billing info, make sure everything is accurate (spelling, billing and shipping info should match)

Check your email or text messages for fraud alerts from your Credit Card company. You may need to approve the charge and then try placing your order again.

Try a different payment method (superfresh.co accepts most payment methods including VISA, MASTERCARD, DISCOVER, AMEX, Apple Pay, and more.)

You can also purchase Super Fresh products safely on Amazon.com

If you’re still having problems, please contact us at support@superfresh.co

Orders placed before 12 pm ET on weekdays usually ship the same day. We don't ship on weekends or most US holidays. For any expedited orders placed after 12 pm ET, please contact support@superfresh.co to confirm the same-day shipping. 

Please note, expedited orders won't be delivered on weekends.

See shipping timelines below…

United States (Continental US)
Flat rate free shipping: Typically 2-6 business days
USPS Priority: Typically 2-3 business days
UPS Next Day Air: Next business day (excludes weekend delivery)
UPS 2nd Day Air: 2 business days (excludes weekend delivery)

Canada, Hawaii & Alaska
Flat rate free shipping: Typically 5-10 business days (weekends extend delivery)
International Priority: Typically 2-4 business days (weekends extend delivery)

International
Flat rate free shipping: Typically 2-4 weeks
International Priority: Typically 2-4 business days (weekends extend delivery)

Once your order is placed, you can easily track its journey from your Super Fresh account. We'll also send a confirmation email with a tracking link so you can keep an eye on your order's progress. 

When your order is on its way, we'll drop you another email to let you know. If you have any questions about your order status, feel free to reach out to us here. (Remember to include your order # in your inquiry).

Customers are responsible for all taxes and customs charges including charges imposed by customs once the package enters the destination country.

We’re super excited about our products and hope you love them too. All of our products come with a 90-day satisfaction guarantee. If you aren't over-the-moon with your Super Fresh purchase, just return any unused portion within 90 days of purchase. We'll issue a full refund of the purchase price (excluding shipping), even if the product is all but gone! Refunds are processed back to the original payment method.

Initiating a return is as easy as sending an email to support@superfresh.co (please include your order number and email.)